{"id":2677,"date":"2019-10-27T16:35:20","date_gmt":"2019-10-27T16:35:20","guid":{"rendered":"https:\/\/zoevoip.com\/cm\/?p=2677"},"modified":"2019-10-27T16:35:20","modified_gmt":"2019-10-27T16:35:20","slug":"star-codes-and-features","status":"publish","type":"post","link":"https:\/\/zoevoip.com\/cm\/help\/general-setting\/star-codes-and-features\/","title":{"rendered":"Star Codes and Features"},"content":{"rendered":"
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Reserved Number Space<\/h2>\n

Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space\u00a0page to avoid any conflicts with dial translations.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

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\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Star Code<\/strong><\/td>\nFeature Description<\/strong><\/td>\n<\/tr>\n
***<\/td>\nDynamically Park a Call (in the 701-709 range)<\/td>\n<\/tr>\n
*{parking lot}<\/td>\nPark a Call (to a specified park ext)<\/td>\n<\/tr>\n
*35{ext}<\/td>\nExtension Pickup - Answer a Call that is ringing at another extension<\/td>\n<\/tr>\n
*36<\/td>\nDomain Pickup - Answer a Call that is ringing within the same domain<\/td>\n<\/tr>\n
*37<\/td>\nDepartment Pickup - Answer a Call that is ringing within the same department<\/td>\n<\/tr>\n
*38<\/td>\nSelf Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call).<\/td>\n<\/tr>\n
*40<\/td>\nActivate Call Forwarding<\/td>\n<\/tr>\n
*41<\/td>\nSet Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)<\/td>\n<\/tr>\n
*42<\/td>\nSet Forward No Answer Feature<\/td>\n<\/tr>\n
*44<\/td>\nHotdesking (Log In) - Requires User Login and Password.<\/td>\n<\/tr>\n
*45<\/em><\/td>\nDisable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking.<\/em><\/td>\n<\/tr>\n
*46<\/td>\nHotdesking (Log Out) - Requires Password of current logged in user.<\/td>\n<\/tr>\n
*48<\/td>\nAsk caller to enter PIN before connecting call<\/td>\n<\/tr>\n
*49<\/td>\nAsk caller to enter extension # before connecting call<\/td>\n<\/tr>\n
*50{ext}<\/td>\nAuto Answer\/Intercom (3 or 4 Digit Ext)\u00a0This feature does not work with SLA.<\/em><\/td>\n<\/tr>\n
*55{Parking Lot}<\/td>\nRetrieve a call from a Call Park Queue<\/td>\n<\/tr>\n
*61<\/td>\nTo Voicemail - Unauthenticated<\/td>\n<\/tr>\n
*62<\/td>\nTo Voicemail - Password Only<\/td>\n<\/tr>\n
*66<10 or 11 Digit phone number><\/td>\nRoute Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network.<\/td>\n<\/tr>\n
*67<10 or 11 Digit phone number><\/td>\nTo Connection w\/ Privacy DID 11 Digit<\/td>\n<\/tr>\n
*67{ext}<\/td>\nTo User w\/ Privacy<\/td>\n<\/tr>\n
*69<\/td>\nCall Return<\/td>\n<\/tr>\n
*72<10 or 11 Digit phone number or Extension number><\/td>\nSet Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)<\/td>\n<\/tr>\n
*73<\/td>\nDeActivate Forward<\/td>\n<\/tr>\n
*74<\/td>\nActivate Night Mode (Requires Setup)<\/td>\n<\/tr>\n
*75<\/td>\nDeActivate Night Mode<\/td>\n<\/tr>\n
*78<\/td>\nActivate Do Not Disturb<\/td>\n<\/tr>\n
*79<\/td>\nDeActivate Do Not Disturb<\/td>\n<\/tr>\n
*80<\/td>\nStart Call Recording<\/td>\n<\/tr>\n
*81<\/td>\nStop Call Recording<\/td>\n<\/tr>\n
*82<\/td>\nPause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first<\/td>\n<\/tr>\n
*83<\/td>\nResume Call Recording from a paused state as a result of *82<\/td>\n<\/tr>\n
*88<\/td>\nMake Agent Available for all Queues the Agent is a member of (Online)<\/td>\n<\/tr>\n
*89<\/td>\nMake Agent Unavailable for all Queues the Agent is a member of (Offline)<\/td>\n<\/tr>\n
*90<\/td>\nActivate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)<\/td>\n<\/tr>\n
*91<\/td>\nDeActivate Forward Busy<\/td>\n<\/tr>\n
*92<\/td>\nActivate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)<\/td>\n<\/tr>\n
*93<\/td>\nDeActivate Forward No Answer<\/td>\n<\/tr>\n
*97{ext}<\/td>\nTransfer to a 4-digit Extension<\/td>\n<\/tr>\n
*98{ext}<\/td>\nTransfer to a 3-digit Extension<\/td>\n<\/tr>\n
*99<\/td>\nTransfer to Self<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
Shortcut<\/strong><\/td>\nFeature Description<\/strong><\/td>\n<\/tr>\n
7{ext}<\/td>\nTransfer a call directly to voicemail (3 or 4 digit extension)<\/td>\n<\/tr>\n
71[0-9]<\/td>\nTransfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback<\/td>\n<\/tr>\n
72[0-9]<\/td>\nTransfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback<\/td>\n<\/tr>\n
99{ext}<\/td>\nAuto Answer\/Intercom (3 or 4 digit extension)\u00a0This feature does not work with SLA.<\/em><\/td>\n<\/tr>\n
099<\/td>\nInvoke the Account Code feature<\/td>\n<\/tr>\n
5000<\/td>\nUnregistered Login to VMail (prompted for acct no and password)<\/td>\n<\/tr>\n
5001<\/td>\nRegistered Login to VMail (prompted for password only)<\/td>\n<\/tr>\n
5002<\/td>\nHot Desking Sign In<\/td>\n<\/tr>\n
5003<\/td>\nRequest User's PIN then provides 2nd dialtone (useful for phones in public spaces)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Reserved Number Space Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space\u00a0page to avoid any conflicts with dial translations. Star Code Feature Description *** Dynamically Park a Call (in the 701-709 range) *{parking lot} Park a Call (to a specified park ext) *35{ext} Extension Pickup - Answer a Call that is ringing at Continue Reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,52],"tags":[],"yoast_head":"\nStar Codes and Features - Hosted and Sip Truck Voip Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zoevoip.com\/cm\/help\/general-setting\/star-codes-and-features\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Star Codes and Features - Hosted and Sip Truck Voip Services\" \/>\n<meta property=\"og:description\" content=\"Reserved Number Space Certain 3-4 digit extensions should NOT be used. 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