Terms Of Service

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ZoeVoip.com – Terms of Service
Effective Date: 01/01/1995

Welcome to ZoeVoip.com (“ZoeVoip,” “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of ZoeVoip’s VoIP telecommunications services, website, applications, and related services (collectively, the “Services”).

By creating an account or using the Services, you agree to these Terms.

1. Eligibility & Account Registration

You must be at least 18 years old and legally capable of entering into binding contracts.

You agree to:

  • Provide accurate and complete registration information

  • Maintain confidentiality of account credentials

  • Notify us immediately of unauthorized use

  • Be responsible for all activity under your account

ZoeVoip reserves the right to suspend or terminate accounts for inaccurate information or violations of these Terms.

2. Description of Services

ZoeVoip provides Voice over Internet Protocol (VoIP) telecommunications services. Service quality depends on internet connectivity, equipment compatibility, and third-party network providers.

We do not guarantee:

  • Uninterrupted or error-free service

  • Compatibility with all devices

  • Availability in all geographic locations

Emergency calling (including 911) may have limitations compared to traditional telephone services. Users must review all E911 disclosures.

3. Payment Terms

All service fees are billed one (1) month in advance.

  • Payment must be made exclusively by valid credit card.

  • By subscribing, you authorize ZoeVoip to automatically charge your credit card monthly in advance for recurring service fees.

  • Charges are non-refundable unless required by law.

  • Taxes, regulatory fees, and surcharges may apply.

Late Fees & Failed Payments

  • If an account becomes 30 days past due, a $25.00 late fee will be applied.

  • If a credit card charge is declined, returned, or otherwise fails (“bounced payment”), a $25.00 processing fee will be assessed.

  • Accounts more than 30 days past due may be suspended or terminated until full payment is received.

ZoeVoip reserves the right to use collection services for unpaid balances. Customer is responsible for reasonable collection costs where permitted by law.

4. User Responsibilities

You agree not to:

  • Use the Services for illegal purposes

  • Conduct fraud, spoofing, robocalls, or scam activity

  • Send unsolicited bulk communications

  • Interfere with network integrity

  • Reverse engineer or tamper with Services

  • Resell Services without written authorization

You are responsible for maintaining compatible equipment and secure internet connectivity.

5. Service Limitations & Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ZoeVoip disclaims all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Continuous or uninterrupted availability

ZoeVoip is not responsible for:

  • Internet outages

  • Power failures

  • Third-party carrier failures

  • Emergency service limitations

  • Force majeure events

6. Limitation of Liability

To the maximum extent permitted by Florida law:

ZoeVoip shall not be liable for:

  • Indirect, incidental, special, or consequential damages

  • Loss of profits or business interruption

  • Loss of data

Total liability shall not exceed the amount paid by you to ZoeVoip in the previous one (1) month.

7. Indemnification

You agree to indemnify and hold harmless ZoeVoip, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your misuse of the Services

  • Violation of these Terms

  • Violation of any applicable law or regulation

8. Suspension & Termination

You may cancel your service at any time through your account portal.

ZoeVoip may suspend or terminate Services immediately if:

  • Payment fails

  • Account becomes 30+ days past due

  • Fraudulent or illegal activity is detected

  • These Terms are violated

Termination does not relieve outstanding payment obligations.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any legal action shall be brought exclusively in the state or federal courts located in Florida.

10. Modifications

ZoeVoip may update these Terms at any time. Continued use constitutes acceptance of revised Terms.

11. Contact Information

ZoeVoip.com
18331 Pines Blvd, Suite 261
Pembroke Pines, FL 33029
Telephone: (305) 507-8000
Email: info@zoevoip.com

ACCEPTABLE USE POLICY (AUP)

ZoeVoip.com – Acceptable Use Policy
Effective Date: 01/01/1995

This Acceptable Use Policy governs use of ZoeVoip services.

Violation may result in immediate suspension or termination.

Prohibited Uses

Users may not:

  • Engage in fraud, phishing, spoofing, robocalls, or scam activity

  • Violate TCPA, FCC, or telecommunications regulations

  • Send spam or bulk unsolicited communications

  • Harass, threaten, or abuse individuals

  • Transmit unlawful or defamatory content

  • Distribute malware

  • Conduct denial-of-service attacks

  • Resell services without written authorization

Enforcement

ZoeVoip may:

  • Monitor network usage

  • Suspend accounts

  • Report unlawful activity to authorities

Contact

ZoeVoip.com
18331 Pines Blvd, Suite 261
Pembroke Pines, FL 33029
Telephone: (305) 507-8000
Email: info@zoevoip.com

PRIVACY POLICY

ZoeVoip.com – Privacy Policy
Effective Date: 01/01/1995

ZoeVoip respects your privacy.

1. Information We Collect

Do not sell or share my personal information

We may collect:

Personal Information

  • Name

  • Email

  • Billing address

  • Phone numbers

  • Credit card information (processed securely by third-party processors)

Usage Information

  • Call detail records (metadata only unless disclosed)

  • IP address

  • Device data

  • Login history

2. How We Use Information

We use information to:

  • Provide and maintain Services

  • Process payments

  • Prevent fraud

  • Comply with legal obligations

  • Improve performance

We do not sell personal data.

3. Data Security

We implement reasonable safeguards but cannot guarantee absolute security.

4. Data Sharing

We may share information with:

  • Payment processors

  • Service providers

  • Government authorities when legally required

5. Data Retention

Information is retained as necessary to provide Services and comply with law.

6. Governing Law

This Privacy Policy is governed by the laws of the State of Florida.

7. Contact Information

ZoeVoip.com
18331 Pines Blvd, Suite 261
Pembroke Pines, FL 33029
Telephone: (305) 507-8000
Email: info@zoevoip.com

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Call Zoe 305 507 8000