Privacy Policy

ZoeVoip.com Privacy Policy
Effective Date: 02/13/2026

This Privacy Policy describes how ZoeVoip.com ("ZoeVoip," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, use our services, or communicate with us (collectively, the "Services").

By using the Services, you agree to the collection and use of information as described in this Privacy Policy.

1) Information We Collect

A. Information you provide

We may collect the following information when you contact us, sign up, purchase services, or use our Services:

Name
Company name (if applicable)
Email address
Billing address and service address
Phone number (including mobile number)
Account credentials (if you create an account)
Payment information (processed securely by third-party payment processors; we do not store full card numbers)
Support messages and communications you send to us

B. Information collected automatically

When you use our website or Services, we may automatically collect:

IP address
Device identifiers and browser type
Log data and access times
Website pages viewed and actions taken
Cookies and similar tracking technologies (see Section 6)

C. VoIP and service usage data

If you use our telecom or VoIP services, we may collect service usage data needed to provide and support the Services (for example, call-related metadata, routing information, and service quality diagnostics). We use this information for operations, billing, troubleshooting, fraud prevention, and legal compliance.

2) How We Use Information

We use information we collect to:

Provide, operate, and maintain the Services
Create and manage accounts
Process payments and invoices
Provide customer support and respond to inquiries
Send service-related communications (including notices about changes, outages, or security)
Prevent fraud, abuse, and unauthorized access
Improve our website, products, and user experience
Comply with legal obligations and enforce our terms and policies

3) SMS/Text Messaging Privacy and Consent

A. SMS consent and how it is obtained

If you provide a mobile phone number and opt in to receive text messages from ZoeVoip, you consent to receive SMS messages at that number. SMS consent may be obtained when you:

Submit a form that includes an SMS consent checkbox or similar opt-in language
Request SMS updates or support and confirm you want texts
Otherwise provide explicit permission to receive SMS messages

SMS consent is not a condition of purchase.

B. Types of SMS messages you may receive (SMS use cases)

If you opt in, we may send SMS messages including:

Account notifications and service updates
Appointment, installation, or scheduling coordination
Support responses and troubleshooting updates
Billing reminders and payment-related notices
Security alerts
Promotional or marketing messages (only where permitted by law and based on your consent/preferences)

Message frequency may vary.

C. Opt-out instructions

You can opt out at any time by replying STOP to any text message you receive from us. After you opt out, you may receive one final message confirming your opt-out.

For help, reply HELP or contact us at (305) 507-8000.

D. Message and data rates

Message and data rates may apply depending on your mobile carrier plan.

4) Mobile Information Sharing Statement

We take mobile privacy seriously.

We do not sell your phone number.
We do not share your mobile number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

We may share your phone number only with service providers that help us deliver communications (such as SMS platforms, telecom carriers, and customer communication tools) and only as necessary to provide the Services. These providers are required to protect your information and may only use it to perform services for us.

5) How We Share Information

We may share information in the following situations:

Service providers: Vendors that support billing, payment processing, analytics, hosting, communications delivery, and customer support.
Legal and compliance: If required by law, legal process, or to respond to lawful requests by public authorities.
Business protection: To investigate, prevent, or take action regarding suspected fraud, security issues, policy violations, or illegal activity.
Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

6) Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit certain website functionality.

We may use analytics services (for example, Google Analytics) to help understand how visitors use our website.

7) Data Retention

We retain personal information as long as necessary to provide the Services, meet business needs, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete, de-identify, or anonymize it in accordance with our processes.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

Access or correct your personal information
Request deletion of certain information
Opt out of certain communications

You may also opt out of marketing emails by using the unsubscribe link in the email (service-related messages may still be sent when necessary).

For SMS, you may opt out by replying STOP.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Services after changes become effective means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or your information, contact:

ZoeVoip.com
18331 Pines Blvd, Suite 261
Pembroke Pines, FL 33029
Phone: (305) 507-8000
Email: info@zoevoip.com