Many call centers do use softphones as they offer several benefits such as flexibility, cost savings, and scalability. Softphones are software-based applications that allow users to make and receive calls using a computer or mobile device connected to the internet. However, the majority of call centers may not use softphones due to various reasons such…
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Tips & Tricks for Telephone Protocol
Here are some basic rules of telephone protocol: Speak directly into the mouthpiece of the phone or a headset while talking. Do not eat or chew gum while talking on the telephone. Do not cover the phone with your hand or put it against your chest to avoid the caller hearing you. Chances are, they…
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T-Mobile Report Improperly Identified Call
T-Mobile has activated Scan Shield If your number has shown up as Scam Likely please visit this page Report Improperly Identified Call (t-mobile.com) and fill out the form
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Recording Phone Calls and Conversations
Florida In Florida it is illegal to record an in-person or telephone conversation without the consent of all parties. Violating this law constitutes either a misdemeanor or a third degree felony depending on the offender’s intent and conviction history, and can also subject the offender to civil damages. FL Stat § 934.03 (definition & penalties)
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